Live Chat Software
Live Chat Software is one of the fast, easy-to-use tool to provide real-time communication solutions for business organizations and their clients. Software allows company representatives to interact with their online customer or website visitor in real-time chat; in order to solve the product related problems or other business queries. Application is even capable to receive offline messages of clients when the customer support operator is not available online.Live chat software for websites to chat with customers to promote your products online and supports in enhancing business performance by establishing a healthy relationship with the customers. Software offers a flexible new approach to meet the customer problems by establishing a direct online interaction between clients and technical support departments of any organization.
Thus, enables Companies to operate more efficiently and produce more values in a short time. Live help utility assists support team to provide online assistance, through live chat system, to customers or website visitors from anywhere at any time. Chat support utility helps business enterprises to use their Web site as a platform to guide and serve customers who chat with them while viewing products and services. Wizard reduces the service time, costs and provides superior tech support with easy to use web based chat. Online customer support software is helpful in business like travel, education, real estates, web hosting and web design, auto sales, insurance etc and provides immediate online help desk assistance to the website visitors in real time.
Major Features of Software from the Operator point of view:
- Provides Real-time online communication between customers and support executives or technical agents.
- Add or delete departments depending on the areas operator can guide to visitors.
- Facilitate Live Chat interaction between operators.
- Facilitate viewing visitors typing text.
- Facilitate Canned messages in case the operator wants to send a quick response to the visitor.
- Facilitates transfer chat from one operator to another operator any time in between the ongoing conversation.
- Facilitate to send Push URLs (pre-defined URL) of the websites to assist their visitors.
- Facilitates viewing chat history details.
- Save the chat history records for future use.
- Shows detailed information of visitors (Visitor IP, Visitor Name, Browser, Arrival Time and Date, Department and Current Page).
- Facility to send Offline messages when the operator is unavailable.
- Option to play sound file for audio notification to operator.
- Visitor can receive chat transcript details.
